Frequently Asked Questions

  • For Customers
  • For Partners

Aegon Life is now Bandhan Life!

Aegon Life is entering a new chapter and is now part of Bandhan Financial Holdings Ltd. (Bandhan group) This milestone combines our commitment to innovative insurance with Bandhan's robust financial backing, promising you a future of enhanced services and security.  Your current policies and benefits remain secure and unchanged. We know you might have questions about what this change means for you. Here, address them, ensuring you feel confident and informed. 

 

To learn more about our new identity and exciting changes, Click Here

 

Welcome to Bandhan Life- where your financial well-being continues to be our priority.

 

 

Who is Bandhan Financial Holding Limited?

Bandhan Financial Holdings is a reputed Indian financial services company with commercial banking, asset management, and microfinancing operations which also uses its channels to distribute insurance. It operates through Bandhan Bank Limited, which has its headquarters in Kolkata and is listed on the National Stock Exchange of India and Bombay Stock Exchange. Bandhan Bank serves over 3 crore customers through over 6,000 banking outlets spread across India.

 

Bandhan Life Insurance is a strategic step into the life insurance sector and this acquisition marks a commitment to bring a diverse range of financial services under one umbrella.

 

What does the acquisition mean for existing customers?


Your current policy doesn’t get affected in any way and we continue to serve your needs with the same passion and commitment. With the support of Bandhan group, we are better positioned to meet your insurance needs with many more lines of product lines, maintaining our focus on your financial well-being.  

 

As a customer, will there be any changes to policies issued by Aegon Life?


No, your existing policy and benefits remain unchanged. There will be no impact on your policy, and you can continue to enjoy the all the benefits and coverage as outlined in your policy document and you can be rest assured of the stability and reliability of our services.

 

Will there be any changes to policy statements?


There will be no changes to your policy statements.

 

Will there be any changes in making claims or getting customer support?


The process for making claims and accessing customer support remains unchanged. We are committed to maintaining, and even improving, the efficiency and responsiveness you’ve come to expect from us. Click here to learn how you can initiate a claim.

 

Are there any changes in premium payments or policy renewal processes?


There are no premium payments or policy renewal process changes. You can continue to manage these your payments and renewals as you have been doing.

 

How can I access my insurance account and policy details?


You can continue to access your insurance account and policy details just as you always have, through our self-service portal iAssist. Log in to iassist.bandhanlife.com with your registered mobile number and get access to the details of all your policies with us on one platform. You can update your personal details, nominee details, and payment settings using iAssist. All your account information remains secure and easily accessible. Use any of the customer assistance channels below and we’ll be happy to assist you.

• Self-service portal: iassist.bandhanlife.com
• Phone (toll-free): 1800 209 9090 (Mon to Sat, 9 a.m. to 7 p.m.)
• Email: customer.care@bandhanlife.com
• WhatsApp: Send us a ‘HI’ on +91 98674 52226

 

Who should I contact for assistance or inquiries about my policy during the transition?


Please continue using the existing channels for assistance or inquiries. Our dedicated customer service team remains at your service to address any questions or concerns you might have. 
Use any of the customer assistance channels below and we’ll be happy to assist you.

• Self-service portal: iassist.bandhanlife.com
• Phone (toll-free): 1800 209 9090 (Mon to Sat, 9 a.m. to 7 p.m.)
• Email: customer.care@bandhanlife.com
• WhatsApp: Send us a ‘HI’ on +91 98674 52226
 

How will the acquisition impact the company’s commitment to customer service and satisfaction?


The acquisition strengthens our commitment to customer service and satisfaction. We are more equipped than ever to meet your needs ensuring that you continue to receive the high-quality service you're accustomed to.

 

Will there be any change in corp. and distribution office addresses?(Physical touchpoints)


There will be no change in corporate office addresses. You can continue to interact with us through Bandhan Life's website, the iAssist portal, and our dial-in numbers without any interruption in service. In case of any future changes, we will notify you well in advance.

 

Will it impact my bonus or funds?


There will be no impact on your bonus already declared or funds. Our funds are among the highest rated in the industry, and you can continue to benefit from their performance. We assure you of the stability and reliability of your bonus and funds without any changes resulting from this acquisition.

 

What impact for customers looking to buy a new policy?


There will not be any impact on customers looking to buy a new policy. Our affordable products, simplified buying journeys, and enhanced features remain among the most competitive in the industry. Furthermore, our industry-leading claims settlement ratio of 99.37%, will continue to provide efficient and reliable service.

 

I was in the process of buying an Aegon Life policy. Will there be any impact to my application on account of the name change?


All the features and benefits will remain unchanged, and there is no impact on our policy issuance processes so you do not need to worry. If you have any questions, please reach out to our customer service channels and we will be happy to assist you.

• Phone (toll-free): 1800 209 9090 (Mon to Sat, 9 a.m. to 7 p.m.)
• Email: customer.care@bandhanlife.com

Welcome to Bandhan Life!

Aegon Life has been acquired by Bandhan Financial Holdings and we're embarking on an exhilarating journey of expansion and new opportunities. This acquisition strengthens our digital innovation with Bandhan's esteemed tradition of trust, creating a powerhouse of synergies that will propel us forward. As Bandhan Life, we're excited to strengthen our support for you, introduce cutting-edge products, and share a vision of success that benefits everyone involved. We understand this transition brings questions, and we're here to provide clarity on everything you might wonder about this exciting evolution. Join us as we step into this promising era, aiming to revolutionize the insurance landscape and achieve shared growth as Bandhan Life!

 

How will the acquisition by Bandhan Financial Holdings impact our partnership?


You’ll continue to enjoy the same level of support and collaboration from us, with the added benefit of enhanced resources and capabilities. 

 

Will there be any changes in the product offerings we currently have access to?


Our current product range remains available to you. Over time, we will expand our offerings, providing you and your customers with a broader range of options and solutions.

 

Are there any anticipated changes in our partnership terms post-acquisition?


We do not foresee any changes to our partnership terms.

 

Will the acquisition affect the support and training provided to our team?


The support and training you receive will continue as usual. We’re committed to ensuring your team is well-equipped to sell and support our products.

 

How will the acquisition impact our technology and platforms for selling and managing policies?


Our current technology and platforms remain in place, and our plug-and-play tech-stack seamlessly integrates into your platform. 

 

 

Do we need to be aware of any new compliance requirements due to the acquisition?
 

We do not foresee any new compliance requirements. We aim to ensure a seamless transition and adherence to all regulatory standards.

 

Will there be a change in our primary contacts at Bandhan Life for sales and support?


Your primary contacts at Bandhan Life will remain the same. In case of any changes, we will provide a smooth transition and ensure you always have the support you need.

 

How can we leverage the acquisition to enhance our marketing and sales strategies?


The acquisition opens new opportunities for joint marketing initiatives and sales strategies. Speak to your Bandhan Life representative for more information.

 

Will there be any impact on the processing and settling of claims for policies sold through our platform?


The processing and settlement of claims will continue as before, with efficiency, speed, and reliability to support your customers.