Find a Service

  • All Services
  • New Business
  • Claims
  • Grievances
  • Customer Service
  • Living Benefits Payments
New Business

To Refund excess Proposal Deposit

7 days

Any communication related to new policy issuance

7 Days
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Claims

To decision a death claim (where investigations are required)

45 days
from date of intimation of claim

To decision a death claim (if no investigation required)

15 days
from date of intimation of claim
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Grievances

To acknowledge a grievance

Immediately

To resolve a grievance

14 days
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Customer Service

To do partial withdrawal

7 days

To change policy details (cover / premium / riders)

7 days
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Living Benefits Payments

Maturity Benefits

1 working day

Benefit payout of lapsed policies

1 working day
(For eligible unit linked policies)
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