Insurance Claim Redressal & Appeal Mechanism

1. Bandhan Life Insurance Limited is committed as a responsible life insurer to pay out all genuine claims, while reserving the right to repudiate fraudulent claims. Every claim rejection is based on concrete evidences and the decision to reject is made by a high level committee of experts in the field of Claims, Operations, Legal and Underwriting.

 

Despite this, Bandhan Life believes in providing a fair and unbiased opportunity to the claimants to make a representation against its decision. Such representation may be made to the Claims Review Committee of the Company. 

 

The Claims Review Committee

 

Should the beneficiary be aggrieved with our decision, a representation of the claim can be made to the Claims Review Committee of our Company within a period of 30 days from the date of rejection of the claim. The Claims Review Committee is headed by an eminent external member, Prof Manoj K Pandey.

 

A written representation is to be made and sent to the address mentioned below:

 

Claims Review Committee
Bandhan Life Insurance Limited A - 201,
2nd Floor, Leela Business Park,
Andheri-Kurla Road, Andheri (E),
Mumbai - 400059

Profile of the Chairperson of Claims Review Committee

Prof Manoj K Pandey has served Life Insurance industry for over 20 years in different capacities & roles in India & Gulf Countries. He had been Resident Manager of LIC in Sultanate of Oman. His last assignment in industry was that of Head - life & medical insurance of a leading local insurance company in Oman.

 

Prof. Pandey joined Birla Institute of Management Technology (BIMTECH) as a Associate Professor  in its Insurance program in December, 2011. He is involved in teaching & research in area of life insurance, insurance channel management & general marketing. He has also handled the administrative portfolios of being course coordinator  for PGDM – Insurance program , Chairperson (Admission) and Chairperson (Corporate Communication).

 

Prof Pandey is pursuing his doctoral study (PhD) in risk management area from Dept. of Management Studies , Sardar Patel University , Vallabh Vidya Nagar , Gujarat.

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Prof Manoj K Pandey

Insurance Ombudsman

In case the Claimant is still not satisfied with the review and the decision of the Claims Review Committee, he may also approach the Insurance Ombudsman of the region for redressal. Click here for addresses of the Insurance Ombudsmen.